No one knows your equipment better than Kunau Implement Co.
When it comes to servicing your New Holland equipment, you can trust the company and the people who build it. Only New Holland has the proprietary diagnostic tools and product experts who know every aspect of your machine, its components and all of the supporting technology.
Kunau Implement Co. is well prepared to deliver highly efficient and accurate service that’s based on factory labor-time guidelines and supported by a wide array of service tools and resources. Our highly skilled technicians can quickly and accurately detect and correct maintenance issues—before they become problems—with tools like our full suite of fluid tests that reveal early warning signs.
New Holland complements its service expertise with special inspection clinics and service offers, industry-leading warranties, and preventative maintenance programs that not only help you keep your machine in tip-top condition—but also help to maintain resale value.
Our goal is simple: to make sure your equipment is always working at peak capacity on the farm—so you can maximize the return on your equipment investment.
Top Service / Breakdown Assistance:
Escalated parts and service support for our Flagship Products within base OEM Warranty
Certified Service Managers, Warranty Administrators, and Technicians:
NH offers a progressive training program through Web Academy to ensure our dealer service managers and warranty administrators achieve competency milestones to effectively support your equipment. Service Technicians continually work to earn Professional and Master product certifications through instructor-led training events at New Holland facilities across North America.
The high level of precision and technical sophistication of New Holland products requires access to a complete lineup of special tools. New Holland dealers have access to all of these tools through a variety or resources to ensure they can perform the repair properly, every time.
Electronic Service Tool provides dealers with the communication link to equipment electronic systems. EST allows software programming, fault diagnostics, monitoring of operating parameters, as well as the crucial configuration and calibration procedures necessary to keep your New Holland equipment operating at peak potential.
Technical Help Desk:
New Holland’s Dealer Technical Help Desk provides answers to even the most complex diagnostic concerns. THD provides technicians with a 24 hour accessible knowledge database of service topics, as well as direct product technical support when necessary.
The eTIM portal is your dealer service department’s virtual link to an exhaustive library of service and operator’s manuals, service bulletins, and service and maintenance procedures. At a glance eTIM also shows dealer staff the detail on any Product Improvement Programs or recalls necessary to prevent costly downtime to your operation.
Service Excellence is New Holland’s dealer service standards program. New Holland recognizes our dealer’s commitment to excellence with three levels of standards:
- President’s Club – New Holland’s President’s Club award is our most prestigious service award. The President’s Club award recognizes significant dealer investment in product support capability and business practices that ensure their support is simply the very best.
- Blue Ribbon – New Holland dealers earning the Blue Ribbon award have demonstrated good service capability and continued emphasis on growth in crucial product support.
- Basic: New Holland dealers earning the basic level of Service Excellence are working closely with New Holland to implement a comprehensive service and support strategy as they move toward a Blue Ribbon or President’s Club designation.
WARRANTIES AND PURCHASED PROTECTION PLANS
With one of the best parts warranties in the industry, you’ll have solid peace of mind with New Holland parts and labor warranties that cover both new and remanufactured parts installed at Kunau Implement Co. It’s worth noting that, unlike many competitors, we include the cost of labor when you service your equipment at Kunau Implement Co.
For added peace of mind, we offer Purchased Protection Plans that reduce the cost of potential future repairs and protect your equipment beyond the base warranty.
For new equipment, we offer protection periods of up to 60 months or 10,000 machine hours, whichever occurs first. Plans include Powertrain, Powertrain plus hydraulics, and Premier plans that cover Powertrain plus hydraulics and electrical. Our plans are flexible, with no complicated forms to complete, and can be easily financed through Kunau Implement Co. Customers can select the number of months and hours to meet their specific needs. And, our plans can be transferred over to new equipment owners at no charge.
We also offer plans for all New Holland remanufactured replacement and long block engines, transmissions, and axles installed by Kunau Implement Co. For engines, protection periods are available for 36 months/ 3,000 hours or 48 months/4,000 hours, whichever occurs first. For transmissions and axles, protection periods are available for 24 months/2,000 hours, 36 months/3,000 hours or 48 months/4,000 hours, whichever occurs first.
NEW HOLLAND TOP SERVICE
New Holland Top Service ensures maximum satisfaction to our customers by providing outstanding service and support. Our commitment is to help ensure our customer can be as productive as possible.
The New Holland Top Service Team has extensive resources to support our dealer network in resolving customer issues as quickly as possible. Every inquiry is handled professionally to review the issue and provide the best possible solution.
When customers of select tractor models and select self-propelled harvesting equipment experience an equipment breakdown, our Breakdown Assistance Service strives for a quick return to full operation.
Please contact your nearest New Holland dealer for details or call 866-639-4563. Some exclusions may apply.
New Holland products eligible for Breakdown Assistance service:
- T9 Series 4WD – Tier 4A Tractors
- T8 Series 4WD – Tier 4A Tractors
- T7 Series Sidewinder™ II Tractors
- T7000 Series Tractors
- BB9000 Series Large Square Balers
- H8000 Series Speedrower® Self-Propelled Windrowers
- T9000 Series 4WD – Tier 3 Tractors
- T8000 Series – Tier 3 Tractors
- T7 Classic Tractors
- Guardian™ Sprayers
- CR and CX Combines
- FR SP Forage Harvesters
- All Headers for combines, SP Windrowers, and SP Forage Harvesters
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